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The business process outsourcing and offshoring (BPO&O) industry represents a window of opportunity for South Africa to create jobs and boost economic growth, says Trade and Industry Minister Mandisi Mpahlwa.
Speaking to BuaNews at a national BPO&O conference in Durban, Mpahlwa said the industry "provides an opportunity to create many, many jobs for young unemployed South Africans with little effort, because one needs only a basic matric.
"You are able to provide short-term training that will equip them with the basic skills required in, for example, a call centre. In that way you are able to soak up a lot of young people.
"When these young people get these skills and get to work in that environment, they soon develop ideas about other things they can do", Mpahlwa added. "So very often people, upon developing these ideas, migrate [into other fields of employment], and so there is quite a turnover, allowing us to bring people into the industry on a constant basis."
Did you know: Cape Town is South Africa's fastest growing location for international contact centres and business process outsourcing and offshoring.
Press here for information from Calling the Cape.
Learnership Opportunities:
Learnership Name: National Certificate in Contact Centre Support
Level: 2
Seta: Services Seta
Training Provider: Northlink College:Parow Campus
Some great places to study in Cape Town:
- Quality Solutions
- Breaking Ground Training
- Contact Center Dynamics
- Quality Solutions
Some reputable companies that offer call centre employment opportunities in Cape Town:
- Outsourcing 360
- The Dialogue Group
- Direct Axis
- Shell
- Engen
- Fusion Outsourcing
- Full Circle
