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Many people under-estimate the importance of reception work.
Receptionist are the 'face' of a company or organisation and it is very important that they create a positive first impression for visitors.
Many receptionists will agree that they have more contact with customers than the managers do. The recetionist needs to have a good knowledge of the company and should be able to assist with queries or small problems.
A helpful and friendly receptionist will keep customers coming back!