Personal Banking

Critical strategic skills in the banking sector

• Customer interface: eg. call centre training, communication skills

• Information technology: eg network engineers, software package training

• Legislation implementation: eg. compliance training, money laundering training

• Management and leadership: eg. supervisory training, MBA

• specialist financial skills: eg. risk management, credit control

Critical skills refer to those competencies that are important, valuable and often scarce within a particular industry. Individuals who possess such critical skills are more employable and marketable.

Source: Bankseta - Managing your career in banking and microfinance