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Outbound call centre staff must have excellent communication and problem solving skills and be able to represent clients with a positive and professional image.
It is important that Call Centre staff are proficient in their knowledge of the products they will be selling. They must have excellent communication skills and good language skills.
It is important that Call Centre staff are patient and are calm natured.
Training is received in-house and is generally obtained whilst working.
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Career Snapshot Outbound Call Operator |
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This is a general guide - it is important to check admission requirements with the various training institutions first because entry requirements may vary.
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